Today we’d like to introduce you to Charlotte Purvis
Hi Charlotte, thanks for sharing your story with us. To start, maybe you can tell our readers some of your backstory.
My story began in my beloved hometown, Tuscaloosa, Alabama. It was there that I learned the importance of communication, courtesy, and community. The experiences led to a passion for people — how we communicate, how we show respect for each other, and how we manage through challenging situations.
In my role as a customer service consultant, I have been able to share many of my Tuscaloosa lessons with clients and colleagues. Those lessons serve as the foundation for my relationship with my clients. This is a plus for me as evidenced by the many long-term relationships I have with my clients. Also, by this business fact: Nearly 100% of my new business has resulted from my clients — their repeat business and referrals. I’m especially proud of those relationships that allowed my clients to be comfortable enough to ask me to provide communication coaching for their children.
After consulting with my clients and developing programs and procedures for them, I wanted to share my approach with others. So, I wrote a book focusing on communicating with customers, “The Customer Communication Formula.” In September 2024, I launched a companion online course by the same name. It is a blessing to reflect on my career and see that my progress has been consistent, logical, and meaningful.
The Customer Communication Formula: Online Course
https://customer-communication.thinkific.com/courses/customer-communication
Can you talk to us a bit about the challenges and lessons you’ve learned along the way. Looking back would you say it’s been easy or smooth in retrospect?
Obstacles and challenges
~Learning to manage through the times when I didn’t meet my revenue goals
~Those times when I was invited to submit a proposal and then was not given the courtesy of a response (you read it right, I was contacted personally and asked to submit the proposals and then received no response)
~How and when to discontinue a service when I was no longer interested in doing all the extra work behind the scenes to stay up-to-date on the subject matter
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
Rather than hearing from me in this segment, I’d like for you to hear the voice of my clients.
“Charlotte’s formula is powerful! She teaches you how to deliver customer service that changes lives. And having these skills has changed my life in countless positive ways–professionally and personally.”
-Katie Cole
“Charlotte’s coaching skills and techniques gave my team and me what we needed to provide our customers with ‘white glove’ treatment over the phone. Her book and new course can do the same for you.”
-Dr. Linda R. Jordon
“A few years ago, I told Charlotte, ‘You owe the world a book.’ This is it! I encourage you to use The Customer Communication Formula to enhance your customer service and advance your career.”
-Mi Kyung Chung, R.N.
“Charlotte has a comfortable yet accountable style that has resulted in tremendous growth with my communication skills as well as the customer service acumen of the contact centers I am responsible for.”
-Noah Holmes
“I’m always looking for new ways to provide exceptional customer service. The Customer Communication Formula is at the top of my list of tools we use to take our Customer Experience to the highest level.”
-Paul Irving, MBA
“If you want to unlock the recipe for best-in-class customer service with a focus on your communication, I highly recommend Charlotte’s book and her new course–for you and your team.”
-Paula Hattley
What are some lessons learned that you would like to share with business leaders and entrepreneurs?
~As you gain more self-awareness, you will have an even better idea of how to build your team, who to partner with, and how to develop even more effective business relationships
~Consider diverse types of support & collaboration partners: Consultants, contractors, freelancers, advisors, colleagues
~Remember that the people on your team are your “internal” customers who deserve your very best customer service
To all of you at CanvasRebel and to your readers: Thank you for your interest in my story and many good wishes for continued success.
Pricing:
- $375.00 Online course introductory price
Contact Info:
- Website: https://www.charlottepurvis.com
- Other: https://customer-communication.thinkific.com/courses/customer-communication
Image Credits
Charlotte Purvis photo
Michael & Carolyn Kerr
Imageckerr Photography
Images created in Canva
Canva.com
