Today we’d like to introduce you to Kirstie Ferrell.
Alright, so thank you so much for sharing your story and insight with our readers. To kick things off, can you tell us a bit about how you got started?
I started in healthcare as a nurse in 2013 and became a nurse practitioner in 2019, but I always knew there was more in me than just going through the motions.
In 2023, I lost my oldest son, Jai’. Everything changed after that. I remember feeling completely hushed and unheard in moments where I needed clarity and truth the most. I was still in a mother’s role, while quietly questioning decisions that weren’t being made. That’s a different story.
I registered the name “Hushed and Unheard” with the Secretary of State almost immediately. I didn’t fully know what it would become, I just knew what I felt. I initially tried to build a nonprofit, but that didn’t work out. Eventually, that became Jai’s Heart Inc., and I kept moving forward.
In 2024, I transitioned from an LLC to a PLLC and still didn’t have everything figured out. I just trusted God. I left my previous job with no clear direction, but I had peace. Not because I understood, but because I knew I was being led. I resigned in December 2025 and opened the doors of Hushed and Unheard in January 2026…record time.
I started my clinic with minimal finances because I heard God say it was time. I had told myself that if I ever witnessed the heart of healthcare changing in a way that didn’t sit right with me, my time was up. I was ready to walk away, but I heard that still small voice remind me, “you are where I need you to be.”
I have a heart for community. Even as a self pay clinic, and only recently becoming credentialed with BCBS, I made that decision because I don’t want to be driven by numbers. I don’t cut corners. I take my time. I treat people like they’re my own family.
I go to work every day thinking about how I can help someone. Not just medically, but as a person. I plan to build initiatives that better serve the underserved because they deserve time, patience, and understanding. Sometimes the only kindness or compassion they may experience in a moment is through me, and I take that seriously. It matters to me that I reach people, not just treat them.
I make myself accessible because I care. I’ve always had a heart for people, and seeing someone feel better, smile again, or finally feel understood means everything to me.
What I’m building didn’t come from comfort. It came from loss, faith, and obedience. And I’m still building.
We all face challenges, but looking back would you describe it as a relatively smooth road?
It hasn’t been a smooth road at all.
There have been moments where I questioned everything…my direction, my strength, even whether I wanted to keep going in healthcare. Trying to build something meaningful while carrying real life at the same time is something you can’t fully prepare for.
Starting a clinic with minimal finances and no clear roadmap has been a challenge on its own. There’s a lot people don’t see, the long days, the administrative work, and the weight of trying to manage everything while still showing up fully for others.
Building something from nothing will stretch you mentally, emotionally, and financially.
I’ve also had to stay grounded in what I believe healthcare should be, even when navigating systems that are often driven by volume and numbers. It would have been easier to follow what’s already in place, but I knew I had to do this differently.
Through it all, I’ve learned how to move forward without having all the answers. I’ve learned how to trust God in uncertainty and keep going, even when things feel heavy.
It hasn’t been easy, and there are still more obstacles ahead, but it’s been necessary.
Appreciate you sharing that. What should we know about Hushed and Unheard, PLLC?
Hushed and Unheard, PLLC is a private medical clinic I built with intention. I provide primary care, medical weight management, and care for anxiety, depression, fatigue, and overall wellness for patients ages 15 and up. I also offer telehealth visits across North Carolina, making care accessible even for those who aren’t local.
This was built from experience. I’ve seen what healthcare can look like when people feel rushed or dismissed, and I made a decision that I was not going to practice that way.
I take my time. I listen, and I approach each person as an individual, not a number. I don’t rush visits or make promises I can’t stand behind. When someone comes to see me, they matter.
I’ve created a space where people can feel comfortable being honest about what they’re going through. Care here is intentional, respectful, and centered around what each person actually needs.
I chose a self-pay, hybrid model because I refused to let volume control how I care for people. I’ve recently become credentialed with BCBS, but I’ve been intentional about growing in a way that doesn’t compromise that standard. Many people carry insurance but still struggle to get the time and clarity they need, which is why I created another option that keeps care simple and focused.
At the core of it all, I built this for people who have ever felt unseen in healthcare. What I’m most proud of is staying committed to doing this the right way, even while still building. The foundation is still being laid, but I know I’m building something solid. I show up every day with the mindset of doing it right and making sure people leave feeling respected and cared for.
What matters most to you?
What matters most to me is being present with people in real moments, not just treating symptoms and moving on.
Losing my son changed how I see everything. It slowed me down and made me pay attention to what people are carrying, even when they don’t say it out loud.
Doing things the right way matters to me, even when it’s not the easiest way. I don’t believe in rushing through care or overlooking what’s important. If it matters to them, it definitely matters for me.
My faith guides me. I don’t always have all the answers, but I trust God in what I’m building and how I move.
Community matters to me in a real way. I think about how to reach people who may not always have access to the care they deserve, and how to be someone they can count on when they need it most.
At the end of the day, I just want to show up and make a real difference in someone’s life. I don’t hide behind big medical terms or try to sound like something I’m not. I stay true to who I am, Kirstie Ferrell. That’s all I know how to be. Unapologetically me.
Contact Info:
- Website: https://hushedandunheard.com
- Facebook: https://facebook.com/HushedandUnheardClinic
